QUALIFICATION SUMMARY

15 years leading enterprise level value-streams as a delivery and development manager, focused on systems integration and IT transformation programs

Accomplishments:

Successful delivery of $30mm+ resiliency/stability portfolio
Supported delivery of $100mm+ external business transformation (channel) portfolio annually
Extensive experience leveraging globally dispersed teams to achieve successful delivery: on/offshore resources across multiple vendors (Infosys, TCS, Accenture, IBM, BACI) in the US, UK, Singapore and India
Design and rollout of 300+ enterprise shared services live in production supporting integration of 150+ internal and external clients and clearing networks (i.e. SWIFT, NFS, Countrywide, CashPro, Accenture, Apple, etc…)
Delivery of integration services supporting business transformation programs: Credit Transformation; Next generation Service and Fulfillment portal; strategic payments orchestration platform
Infrastructure and application design, implementation and client migration to globally redundant integration platform resulting increase in resiliency and reduction in cost per transaction
Successful execution of the agile operating model transformation supporting the bank’s Integration and Payment services organization

PROFESSIONAL EXPERIENCE

Amazon Web Services, San Francisco, CA 10/01 – Present

Customer Success Technical Delivery, Global Account 7/16 - Present

Leading cloud adoption of AWS enterprise accounts including Intel, HP Enterprise, HP Inc and Cisco.

Coffeesnob.menu, Concord, CA 01/16 - Present

Founder 01/16 - Present

coffeesnob.menu offers unique blends of small batch, hand roasted coffee beans from all over the world

Bank of America, San Francisco/Concord, CA 10/01 – 01/16

Vice President, Development & Technical Delivery – Middleware Integration Technology 01/07 – Present

Management of Shared services organization consisting of applied architecture, development, delivery and configuration management teams: API / service framework design, development and delivery governance; infrastructure management; software configuration management; build and deployment, SDLC facilitation

Responsibilities:

Portfolio/Program management: Direct accountability of $25mm Integration infrastructure portfolio; $100mm investment supporting multiple portfolios across the Investment and commercial bank
Business Transformation / Platform Migration: Migration of legacy messaging infrastructure/application platforms to target state architecture/infrastructure
Shared Services Integration Strategy: Operational implementation and governance of Enterprise Integration strategy, shared services frameworks and product roadmaps
Vendor Management: Management of fixed bid and time/materials vendor engagements including on and offshore resources
Executive / stakeholder communication across product/sales and technology teams

Sr Middleware Delivery Manager - Integrated Payment Shared Services 01/06 – 1/07

Managed portfolio of new and existing clients, encompassing design, implementation and technical support of middleware services in support of GPST's Services Oriented Architecture (SOA) strategy

Responsibilities:

Lead cross functional and geographically diverse teams ranging in size from 5 – 20 resources
Manage JAD and stand-up meetings supporting application development with an emphasis on integration
Development and maintenance technical deliverables: Business Requirements, High/Low Level Design, Multi-Generation Plan, Architectural Recommendations, Technical Project Plan, Test Plan
Developed processes supporting design, implementation and release management functions
Managed infrastructure build-outs: data center moves, server / appliance deployments
Primary point of contact for new clients, and vendors in support vendor engagements (SOW) and the creation of new integration (SOA) services

Service Delivery Manager – Global Treasury Services 10/01 – 12/05

Managed and lead several concurrent projects from design to implementation using SSCP (Six Sigma Change Processes) and SSP (Standard Software Process) project management methodologies in support of Bank of America’s global support strategy and CMM (Capability Maturity Model) organizational certification.

Projects included the following:

Telephony Infrastructure build-out - VRU/IVR, CTI, Contact Routing, Analytics and Quality Management using products such as Genesys, Siebel, Nice, Dictaphone, Avaya, Nortel, MQ, Websphere, Weblogic
International functional Support resource re-alignments (offshore initiatives)
Workforce Management configuration and deployment
Information and corporate security audit process engineering
Development of business performance metrics team
Development of Client Access, migration, and adoption strategies (Channels: Web, Voice, e-mail/fax)

Brigade Corporation, San Francisco, CA 12/98 - 4/01

Managed technology initiatives to provide 24/7 production support to 1500+ corporate users in India, Ireland, Salt Lake City and San Francisco. Developed and managed service delivery teams and implementation timelines for Brigade’s ‘high-touch’ technology focused clients (Compaq, Palm, etc…) Provided Sales engineering support during pre and post sales activities.

Technical Project Manager – Global Operations / Client Services

Implement and manage small and large, complex projects, maximizing profitability by controlling and understanding the business environment
Developing Brigade’s ‘One Book’ approach including the development of SOP’s and program implementation delivery methodologies
Managing the development and implementation of the Brigade Global Intranet
Increased operational productivity by 40% by designing and implementing internal web-based applications designed to enhance Operational efficiency
Overall Account responsibility including establishing time frames, project deliverables, staffing requirements and allotment of available resources through all phases of the project
Evaluate CRM technologies from a product, technical support, and hosting perspective

Senior Account Manager - Global Operations / Client Services

Exceeded revenue and profit forecasts for accounts while maintaining guaranteed service level
Worked cross-functionally to ensure the development of all program deliverables including application, services, and training

Technical Team Lead - Global Operations

Managed Customer Care and Technical Support Representatives
Designed, implemented and sustained customer program applications
Managed Team Lead's content delivery

Bayjazz.com, San Francisco, CA 1/98 – 1/99

Director of Creative Services

Co-founded monthly on-line publication dedicated to the San Francisco and international jazz scene.
Designed, developed and maintained all web development
Organized partnerships with international record labels, artists, and promoters

KRON, NBC affiliate in San Francisco 6/97 - 9/97

Internship, Assignment Editor

Worked in all areas of the newsroom including: video editing, preparing scripts for satellite transmissions to other network affiliates and press release distribution

TECHNOLOGY / Skills

IBM Technology stack including: WAS on AIX and Z/OS; MQ Series; IBM Websphere Message Broker; WTX (Transformation Extender); IBM FIX Engine; IBM DataPower (XI52); Mule ESB

SCM Tools including: Perforce; Hudson; Jenkins; Clear Case; ANT; Interwoven

Development/Infrastructure: Java/J2EE; XML; JSON, REST, WS-* (web services), Tivoli; Introscope; 3DNS; Big-IP, JIRA, Altassian Greenhopper; HP Quality Center; CA Clarity; CICS/Mainframe/JCL, Computer Telephony Integration (CTI): Genesys Framework: URS (routing), CCAnalyzer/CCPulse+ (reporting analytics), Voice Portal (XML based IVR), Workforce Management (WFM), Avaya & Nortel PBX/ACD, Siebel, Kana, eGain, Octane, Vista; XML Spy; NETAPP Ontap

Business Management Tools:

Visio, MS Project, MS Office; ITSM/Remedy

Project Methodologies: Waterfall; Agile/SCRUM, KANBAN / lean

EDUCATION / CERTIFICATIONS

Bachelor of Arts, Communication: Organizational Communication, Minor in Music Performance - California State University Chico
Cisco Certified Network Associate and Design Studies
FCRA (Federal Credit Report Association) certification
Six Sigma – Green Belt Training
Agile Software Development Training
IBM SOA Certified Associate (IBM SOA Certification)
SAFe Program Consultant (SCP / Scaled Agile Framework)

Contact

minivanberkum@gmail.com

925.324.4651